Arcola Studio, a D2C fashion brand processing 4,000+ orders daily, had fragmented operations across Shopify, 3PL, returns platform, and customer support — requiring 14 staff for manual order management and causing a 3.2-day average support resolution time.
We built a unified operations platform automating order routing, inventory rebalancing across 3 warehouses, returns processing, and customer communication. An ML model predicts return probability at purchase, triggering proactive engagement. Klaviyo automations handle 80% of post-purchase communication autonomously.
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