Managed IT Support & Maintenance
We become your outsourced IT department or augment your existing team β providing proactive monitoring, rapid helpdesk support, patch management, and strategic IT guidance. Our MSP model is designed for growing businesses that need enterprise-grade IT without enterprise headcount.
Start a projectWhat's included
24/7 Helpdesk
Sub-1-hour response SLA with Level 1β3 support engineers available around the clock.
Proactive Monitoring
RMM tooling monitoring 200+ metrics per device with automated remediation for common issues.
Patch Management
Automated OS and application patching with tested rollout schedules and rollback procedures.
Vendor Management
Single point of contact for all your technology vendors β we manage the relationships.
IT Strategy & vCIO
Quarterly technology reviews, budget planning, and 3-year IT roadmap development.
Backup & Recovery
Immutable cloud backups with daily testing and 4-hour recovery time objective.
Business impact
Reduction in unplanned downtime after switching to our proactive monitoring model.
Average cost reduction vs. equivalent in-house IT staffing for businesses under 300 employees.
Of helpdesk tickets resolved within the same business day by our support team.
How we work
IT Onboarding Audit
Complete inventory of devices, software, licenses, and current IT pain points.
Baseline & Secure
Deploy monitoring agents, security tools, and establish backup and patch procedures.
Active Management
24/7 monitoring, proactive remediation, and monthly IT health reports.
Strategic Review
Quarterly vCIO sessions to align IT investments with your business growth objectives.
A 200-person law firm with one IT generalist was experiencing monthly server outages affecting billable hours and had no documented DR plan.
We onboarded the firm to our MSP platform, deployed RMM and EDR on all 240 endpoints, migrated file shares to SharePoint, and implemented tested cloud backup.
Zero unplanned outages in 18 months. Recovered from a ransomware attempt in 4 hours with zero data loss. IT costs reduced by $180K annually.
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